All my data is being used on my phone
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on 28-06-2021 11:04
Please could somebody help me with this mystery which is costing me a fortune.... Every time I top up my PAYG phone, the phone uses up all of the credit within hours or a day.
o2 customer service can only tell me that it is vast amounts of data but no more info than that. I keep my phone in the house and on wifi to use it.
I have absolutely every setting on my phone turned off that I can think of (Mobile Data off, roaming off, Background App refresh off, every notificiation off....) and still I cannot get to the bottom of what is happening?
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on 28-06-2021 11:12
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on 28-06-2021 11:12
@iPhone6_user Might be advisable to contact Apple: Official Apple Support
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on 28-06-2021 11:18
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on 28-06-2021 11:18
Have you also checked that the wifi assist setting is turned off?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-06-2021 11:33
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on 28-06-2021 11:33
Yes, this is also off!
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on 28-06-2021 11:33
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on 28-06-2021 11:33
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on 28-06-2021 11:52
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on 28-06-2021 11:52
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-06-2021 12:00
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on 29-06-2021 12:00
Hi @iPhone6_user did you manage to find the solution to your problem with the advice given above?
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