Age restriction

Justasjanulis19 · ‎07-12-2019

Hi, i was in the o2 community shop, they removed age restriction, but when I want to go in internet, it shows that i need to remove it, so whats happened here?

MI5 · ‎04-04-2012

@Justasjanulis19

Have you rebooted your phone since?

Guide: O2 Age restriction

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Cleoriff · ‎14-01-2013

Hi @Justasjanulis19

They probably haven't removed it then. You will need to go back to the shop

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Or you could give customer services a call and explain what's happened and see if they can lift it again

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Marjo · ‎23-07-2014

Hi @Justasjanulis19 , how are you getting on with this since you last posted? Did rebooting help with the restriction? If not, any help from customer service as adviced by @Cleoriff above? Let us know if you need any additional help at any point.

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