Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 2
Registered: ‎07-12-2019

Age restriction

Hi, i was in the o2 community shop, they removed age restriction, but when I want to go in internet, it shows that i need to remove it, so whats happened here?
Posts: 115,808
Topics: 571
Solutions: 15,917
Registered: ‎04-04-2012

Re: Age restriction


Have you rebooted your phone since? 

Guide: O2 Age restriction 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,229
Topics: 765
Registered: ‎14-01-2013

Re: Age restriction

Hi @Justasjanulis19 

They probably haven't removed it then. You will need to go back to the shop


Or you could give customer services a call and explain what's happened and see if they can lift it again

Guide: How to find help & contact O2 

*The Game Is On*

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Age restriction

Hi @Justasjanulis19 , how are you getting on with this since you last posted? Did rebooting help with the restriction? If not, any help from customer service as adviced by @Cleoriff above? Smiley Happy Let us know if you need any additional help at any point.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy