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A21s messaging problems

JLP
Level 1: Joiner
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on ‎30-07-2021 10:49

on ‎30-07-2021 10:49

I've recently bought a Samsung A21s. Strange thing happening with sms. I can send them no problem but for some of my contacts I can't receive their replies unless I put my WiFi on. Can anyone help please, I'm all googled out 

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MI5
Level 94: Supreme
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on ‎30-07-2021 12:09

on ‎30-07-2021 12:09

@JLP 

Try these tips here Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TheresaV
Former Staff
In response to MI5
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on ‎02-08-2021 16:49

on ‎02-08-2021 16:49

Hi @JLP did you find out what the issue was?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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