A month until bundle becomes active?

[Keyz100]

Why do I have to wait a month for the bundle I purchased today to become active?

[jonsie · Accepted solution]

Bundles normally become active on your anniversary date which is the date your new allowances start. If you need it sooner then contact customer service and ask them if they can start it today for you. Around 8.30am is the best time to either call or use live chat. 

http://www.o2.co.uk/contactus

[Cleoriff]

Just for added info @Keyz100

Your renewal date

"When we deduct the first month's payment for your Big Bundle, you'll get your inclusive monthly allowance, which will be valid up until midnight the day before your renewal date - one calendar month later.

On your renewal date, we'll attempt to deduct payment from your balance, and if successful, you will get your new inclusive monthly allowances. If you don't have enough balance, then you will not get a new set of allowances. You will need to top up the right amount so that we can deduct payment and give you another month's allowance. When this happens your allowance will be valid up until midnight of the day before your new renewal date - one calendar month later".

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[MI5]

Hang on, have you changed your tariff or added a bolt on?

[Marjo]

Welcome to our forum @Keyz100! Please do let us know how you're getting on with this?