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£5 big bundle

PZ13
Level 1: Joiner
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Hello I am currently on the £5 big bundle, and when going to top up I am having £10 deducted from my account, when it only should be £5

Do I get any data allowance when on this tariff.

Thanks 

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MI5
Level 94: Supreme
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@PZ13 

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
Level 53: Renowned
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@PZ13 

 

I would speak to Customer Services on 4445 to find out what bundle has been applied, as the £5 has no data but the £10 does. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
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If you are on a £10 big bundle, you get 7GB of data @PZ13 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Not sure why they are taking £10 if your bundle is meant to be £5.00.

Better call 4445 and ask them what's happened.

*The Game Is On*

Girl in a jacket
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MI5
Level 94: Supreme
  • 120705 Posts
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Registered:

@PZ13 

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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