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£5 big bundle

PZ13
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Hello I am currently on the £5 big bundle, and when going to top up I am having £10 deducted from my account, when it only should be £5

Do I get any data allowance when on this tariff.

Thanks 

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MI5
Level 94: Supreme
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@PZ13 

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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madasaf1sh
Level 76: Forum Legend
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@PZ13 

 

I would speak to Customer Services on 4445 to find out what bundle has been applied, as the £5 has no data but the £10 does. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Cleoriff
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If you are on a £10 big bundle, you get 7GB of data @PZ13 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Not sure why they are taking £10 if your bundle is meant to be £5.00.

Better call 4445 and ask them what's happened.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
  • 143403 Posts
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  • 27489 Solutions
Registered:

@PZ13 

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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