This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

£5 big bundle

Go to solution
PZ13
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-09-2021 19:56

on ‎20-09-2021 19:56

Hello I am currently on the £5 big bundle, and when going to top up I am having £10 deducted from my account, when it only should be £5

Do I get any data allowance when on this tariff.

Thanks 

Message 1 of 4
802 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152232 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎20-09-2021 20:43

on ‎20-09-2021 20:43

@PZ13 

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 4
795 Views
0 Kudos
3 REPLIES 3

Go to solution
madasaf1sh
Level 78: King of Kings
  • 12177 Posts
  • 70 Topics
  • 3246 Solutions
Registered:

on ‎20-09-2021 20:04

on ‎20-09-2021 20:04

@PZ13 

 

I would speak to Customer Services on 4445 to find out what bundle has been applied, as the £5 has no data but the £10 does. 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
798 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
  • 128572 Posts
  • 836 Topics
  • 7599 Solutions
Registered:

on ‎20-09-2021 20:06

on ‎20-09-2021 20:06

If you are on a £10 big bundle, you get 7GB of data @PZ13 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Not sure why they are taking £10 if your bundle is meant to be £5.00.

Better call 4445 and ask them what's happened.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
798 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 152232 Posts
  • 651 Topics
  • 29031 Solutions
Registered:

on ‎20-09-2021 20:43

on ‎20-09-2021 20:43

@PZ13 

£10 is the minimum top up.

You cannot top up just £5, so the £10 will cover you for 2 months if you don't use any additional credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
796 Views
0 Kudos
Top Kudoed Authors
View All
Top