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Data not working

Anonymous
Not applicable

I have a £10 bundle that comes with 7G data but my data doesn’t work and I’ve tried everything from turning my phone off and on turning airplane mode on and off and even tried changing my APN does anyone have any suggestions?

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MI5
Level 94: Supreme
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@Anonymous 

You may have a faulty sim so I'd pop into your local O2 shop to get it checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 4 of 5
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MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:

@Anonymous 

Is data turned on in settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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Anonymous
Not applicable

Yes it is I’ve tried everything and even taking my sim out

Message 3 of 5
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MI5
Level 94: Supreme
  • 120514 Posts
  • 605 Topics
  • 18061 Solutions
Registered:

@Anonymous 

You may have a faulty sim so I'd pop into your local O2 shop to get it checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 5
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Anonymous
Not applicable

Thank you though I don’t  know what happened since I’ve never had this problem before 

Message 5 of 5
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