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Level 1: Joiner
Posts: 1
Registered: ‎28-08-2018
Accepted Solution

£4.50 missing from PAYG credit

Hi, I hope someone can help me with this.  I had £4.90 and today I have discovered I only have 40p left.  I have checked all the usual, such as: I haven't exceeded my bundle limits or that I haven't recieved any messages for any subscriptions, nor have I signed up to any subscriptions.  If anyone has any thoughts, please let me know!

Thanks.  

Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: £4.50 missing from PAYG credit

[ Edited ]

@GeorgeS

It does sound as if you have been victim of a premium rate scam £4.50 is the usual charge. You may have inadvertantly clicked on a link. Help here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

and here https://payforitsucks.co.uk/

*The Game Is On*


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Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: £4.50 missing from PAYG credit

@GeorgeS 

If you call customer services on 4445 they will confirm for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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