2021 Cancel Auto Top Up

[Matt16]

I don't know if anyone can help me, I've been trying to cancel the auto top up on my old phone and despite going onto chat and talking to someone, I'm yet to have any luck. Any advice guys and gals? thank you

[Cleoriff · Accepted solution]

@Matt16 

Auto top up help here https://www.o2.co.uk/topup

Auto top-up makes sure you never run out of credit by automatically topping up with money from your credit or debit card.

Step 1: Sign in to My O2 to set up your auto top-up.

Step 2: Choose the amount and if you want to get topped up on a certain day/date or when your balance gets low.

Step 3: We'll then top you up automatically. You can change or cancel whenever you like.

Edited to add, if you have any issues at all then you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@Matt16 

You can trmove your card details in your MyO2 

https://www.o2.co.uk/topup

[Matt16]

Thanks for that, my main problem is I can't seem to edit my details already on the system and I don't really want to get charged again, do I set it up as if I were to do a new direct debit and cancel it that way? if not, it looks like I'll have to contact o2 directly

[MI5]

@Matt16 

You should just be able to remove your card, but you can also cancel the direct debit with your bank.

[Cleoriff]

@Matt16 

I would contact O2. It will save you messsing anything up. All numbers in the link I posted above...

[Matt16]

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@MI5 wrote:

@Matt16 

You should just be able to remove your card, but you can also cancel the direct debit with your bank.

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I'll contact my bank when I can then, it may work out more straight forward, thank you

[Matt16]

noted, thanks for the help

[MI5]

You're welcome