Solved: 20202 not working

Alan1979 · ‎07-10-2018

Hi guys. Me and my wife are both on o2 and we have been texting BALANCE to 20202 for the past 3 days but we are not getting a reply back.

Is there an issue with this system. I can download the O2 app but my wife cant because of a lack of space on her phone

MI5 · ‎07-10-2018

Hi @Alan1979
There has been a couple of issues with checking balances since the network issue late last week.
Most seem to have been fixed now though so I'd try rebooting your phones and if that doesn't help, call customer services on 4445 to report it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-10-2018

Hi @Alan1979
There has been a couple of issues with checking balances since the network issue late last week.
Most seem to have been fixed now though so I'd try rebooting your phones and if that doesn't help, call customer services on 4445 to report it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dgilbert2 · ‎07-10-2018

I've noticed some older threads where this service does seem to have its moments. Probably best just to see how things go in the coming working week.

jonsie · ‎08-10-2018

This should be working now. The contract equivalent of 21202 is definitely working ok so try 20202 again this morning.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎09-10-2018

Hi @Alan1979, and welcome to the forum Are you still experiencing some issues with this or is it all sorted now? Let us know if you need more help or have any additional questions!

→ Access for You: Registration - Find out how to register for our Access for You service.
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Alan1979 · ‎09-10-2018

@EmilieT all sorted now thanks

Jordcairns40 · ‎18-08-2019

Yes still not working I’ve tried all week

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