cancel
Showing results for 
Search instead for 
Did you mean: 

20202 not working

Alan1979
Level 1: Joiner
  • 10 Posts
  • 4 Topics
  • 0 Solutions
Registered:
Hi guys. Me and my wife are both on o2 and we have been texting BALANCE to 20202 for the past 3 days but we are not getting a reply back.

Is there an issue with this system. I can download the O2 app but my wife cant because of a lack of space on her phone
Message 1 of 7
3,758 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143412 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Hi @Alan1979
There has been a couple of issues with checking balances since the network issue late last week.
Most seem to have been fixed now though so I'd try rebooting your phones and if that doesn't help, call customer services on 4445 to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 7
3,744 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143412 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Hi @Alan1979
There has been a couple of issues with checking balances since the network issue late last week.
Most seem to have been fixed now though so I'd try rebooting your phones and if that doesn't help, call customer services on 4445 to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
3,745 Views

dgilbert2
Level 13: Prompter
  • 936 Posts
  • 13 Topics
  • 6 Solutions
Registered:

I've noticed some older threads where this service does seem to have its moments. Probably best just to see how things go in the coming working week.

Message 3 of 7
3,744 Views

jonsie
Level 94: Supreme
  • 92913 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

This should be working now. The contract equivalent of 21202 is definitely working ok so try 20202 again this morning.

Message 4 of 7
3,686 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Alan1979, and welcome to the forum Wave Are you still experiencing some issues with this or is it all sorted now? Let us know if you need more help or have any additional questions!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 7
3,655 Views

Alan1979
Level 1: Joiner
  • 10 Posts
  • 4 Topics
  • 0 Solutions
Registered:
@EmilieT all sorted now thanks
Message 6 of 7
3,650 Views

Jordcairns40
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Yes still not working I’ve tried all week
Message 7 of 7
2,931 Views