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Level 1: Joiner
Alan1979
Posts: 10
Registered: ‎03-10-2018
Accepted Solution

20202 not working

on ‎07-10-2018 13:39

Hi guys. Me and my wife are both on o2 and we have been texting BALANCE to 20202 for the past 3 days but we are not getting a reply back.

Is there an issue with this system. I can download the O2 app but my wife cant because of a lack of space on her phone
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MI5
Posts: 114,179
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: 20202 not working

on ‎07-10-2018 14:12

Hi @Alan1979
There has been a couple of issues with checking balances since the network issue late last week.
Most seem to have been fixed now though so I'd try rebooting your phones and if that doesn't help, call customer services on 4445 to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 13: Prompter
dgilbert2
Posts: 936
Registered: ‎22-01-2014

Re: 20202 not working

on ‎07-10-2018 14:15

I've noticed some older threads where this service does seem to have its moments. Probably best just to see how things go in the coming working week.

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jonsie
Posts: 83,220
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: 20202 not working

on ‎08-10-2018 01:51

This should be working now. The contract equivalent of 21202 is definitely working ok so try 20202 again this morning.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: 20202 not working

on ‎09-10-2018 15:10

Hi @Alan1979, and welcome to the forum Wave Are you still experiencing some issues with this or is it all sorted now? Let us know if you need more help or have any additional questions!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Alan1979
Posts: 10
Registered: ‎03-10-2018

Re: 20202 not working

on ‎09-10-2018 15:37

@EmilieT all sorted now thanks
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Jordcairns40
Posts: 2
Registered: ‎14-08-2019

Re: 20202 not working

on ‎18-08-2019 00:37

Yes still not working I’ve tried all week
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