cancel
Showing results for 
Search instead for 
Did you mean: 

£15 Data Bundle increase

SLB67
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I've received a text saying the £15 bundle is increasing from 9th July. Due to having had fake texts and calls posing as o2 can anyone confirm this? Don't want to be clicking on the link to investigate if it is dodgy. Thanks.
Message 1 of 5
289 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 126739 Posts
  • 613 Topics
  • 21725 Solutions
Registered:

@SLB67 

It is a genuine text from O2.

Nothing to worry about.

 

We've got some exciting news to share

 

From 9 July, our Pay As You Go sims are getting a makeover. Big Bundles will boast more data than ever before, and changes to International Sims mean your customers get more value for money.

 

We’ll be officially announcing these changes to the wider public on 9 July, but we wanted you to have a sneak peak at the changes ahead of time.

 

What exactly are we so excited about?

 

Big Bundles are getting bigger

 

£10 and £15 Big Bundle customers will get at least double the data, whilst the £30 Big Bundle allowance will increase to 100GB - that’s five times more data! All of that on top of the unlimited minutes and texts, of course.

 

As part of the change, we’ll no longer offer the £20 Big Bundle tariff. Fear not though, existing customers can remain on the tariff. They’ll receive better value on our new £15 Big Bundle, though, so it’s important for you to spread the word.

 

 

All new International Big Bundles

 

Come 9 July, the existing £10, £15 and £20 UK & International Bundles will also make way for two brand new international tariffs, with even better value for money:

International Big Bundle

 

  •  £10 top up
  • 5000 texts
  • 5GB data allowance
  • 500 flexible minutes
    to 29 European destinations, plus discounted international minutes and texts to other countries

Premium International Big Bundle

 

  •  £20 top up
  • 5000 texts
  • 15GB data allowance
  • 1000 flexible minutes
    to 48 European destinations, plus discounted international minutes and texts to other countries
  • 250 additional minutes to Nigeria, Pakistan and South Africa

 

Customers on the existing UK & International Bundles will stay on their tariff unless they switch to a new bundle, and any UK & International Bundles activated after 9 July will receive the old UK & International tariff allowances.

 

 

What happens now?

 

  1. On 9 July, we’ll update our website, so you can only order our new sims.
  2. Any existing sims will get new allowances if they’re activated after the launch.
  3. Existing data Big Bundle customers will receive updated allowances from their next bundle. We’ll contact them beforehand to let them know.
  4. Existing £20 Big Bundle and UK & International Big Bundle customers will stay on the same tariff, but will be encouraged to join one of the new-and-improved tariffs.

 

We’ll be updating the sim packs from 9 July with the new allowances, so it’s worth waiting until launch day to order your July sims.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
284 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 126739 Posts
  • 613 Topics
  • 21725 Solutions
Registered:

@SLB67 

It is a genuine text from O2.

Nothing to worry about.

 

We've got some exciting news to share

 

From 9 July, our Pay As You Go sims are getting a makeover. Big Bundles will boast more data than ever before, and changes to International Sims mean your customers get more value for money.

 

We’ll be officially announcing these changes to the wider public on 9 July, but we wanted you to have a sneak peak at the changes ahead of time.

 

What exactly are we so excited about?

 

Big Bundles are getting bigger

 

£10 and £15 Big Bundle customers will get at least double the data, whilst the £30 Big Bundle allowance will increase to 100GB - that’s five times more data! All of that on top of the unlimited minutes and texts, of course.

 

As part of the change, we’ll no longer offer the £20 Big Bundle tariff. Fear not though, existing customers can remain on the tariff. They’ll receive better value on our new £15 Big Bundle, though, so it’s important for you to spread the word.

 

 

All new International Big Bundles

 

Come 9 July, the existing £10, £15 and £20 UK & International Bundles will also make way for two brand new international tariffs, with even better value for money:

International Big Bundle

 

  •  £10 top up
  • 5000 texts
  • 5GB data allowance
  • 500 flexible minutes
    to 29 European destinations, plus discounted international minutes and texts to other countries

Premium International Big Bundle

 

  •  £20 top up
  • 5000 texts
  • 15GB data allowance
  • 1000 flexible minutes
    to 48 European destinations, plus discounted international minutes and texts to other countries
  • 250 additional minutes to Nigeria, Pakistan and South Africa

 

Customers on the existing UK & International Bundles will stay on their tariff unless they switch to a new bundle, and any UK & International Bundles activated after 9 July will receive the old UK & International tariff allowances.

 

 

What happens now?

 

  1. On 9 July, we’ll update our website, so you can only order our new sims.
  2. Any existing sims will get new allowances if they’re activated after the launch.
  3. Existing data Big Bundle customers will receive updated allowances from their next bundle. We’ll contact them beforehand to let them know.
  4. Existing £20 Big Bundle and UK & International Big Bundle customers will stay on the same tariff, but will be encouraged to join one of the new-and-improved tariffs.

 

We’ll be updating the sim packs from 9 July with the new allowances, so it’s worth waiting until launch day to order your July sims.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
285 Views

O2Sarah
O2 Support
O2 Support
  • 74 Posts
  • 1 Topics
  • 8 Solutions
Registered:
Hi


The below link should clarify the changes for you. 😊

https://www.o2.co.uk/contract-free-tariff-changes
Message 3 of 5
283 Views

SLB67
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Many thanks for swift replies.
Message 4 of 5
276 Views

MI5
Level 94: Supreme
  • 126739 Posts
  • 613 Topics
  • 21725 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
273 Views