10 GBP Sim Card - no bundle or credit or allowances
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on 29-06-2023 11:49
I purchased a sim card for 10 GBP in the O2 store, and it was supposed to come with 7 GB data and unlimited minutes and texts. That is what it says on the paper cover, and it's also what I was told in the O2 store.
When I log into my O2, it tells me I have zero credit, and zero allowances:
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on 29-06-2023 12:01
Your payment is exchanged for allowances
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you have any concerns then call 4445
Veritas Numquam Perit
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on 29-06-2023 12:08
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29-06-2023 12:11 - edited 29-06-2023 12:12
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29-06-2023 12:11 - edited 29-06-2023 12:12
You need to top up first.
If you paid for this in store you need to go back to the store as they haven't applied it correctly.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-06-2023 12:16
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on 29-06-2023 12:17
No, not at all.
The £10 you paid should have been used to give your allowances.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-06-2023 12:23
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on 29-06-2023 14:04
No problem @Birken
Good luck
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-06-2023 11:54
- 5 Posts
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- 0 Solutions
on 24-07-2023 13:01
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on 24-07-2023 13:01
I went back to the store. They had to give me a new sim card, it was not possible to top up the existing one. So I had to give every institution and contact a new number, again. Great. On top of that, I asked several times, at the first purchase and again at the new purchase, whether I would be able to use the bundle's unlimited texts and minutes for calls into the EU. Store staff confirmed this several times. Now it turns out that doesn't work. I can't believe how bad the service is. I went for O2 expecting that a "brand" provider would have a good service, so I pay a bit more but have less trouble. Couldn't have been more wrong.

