want to request a pac code

[Anonymous]

Hi,

Im trying to request a PAC code and have dialled the relevant number and keep getting cut off. Is there no way of emailing someone to get this so I can terminate this contract please?

[jonsie]

Contract you need to call 202 or use live chat, payandgo need call 4445

Link for live chat here but there is no email address now for customer service : Contact us

[Anonymous]

Thanks. As per my post I have the number as it keeps cutting me off. The link for live chat just takes me back to the home page - is that right please?

[jonsie · Accepted solution]

There is a link to chat onlinee : http://www.o2.co.uk/contactus

[Anonymous]

You'll be lucky I have written one letter, made four phone calls for more than an hour, and had three internet web chats and still no PAC code they are an absolute disgrace. It is almost as if they have been told to use delayign tactics. I have reported the issue to OFCOM I suggest you do the same.

[Anonymous]

No point in using live chat, they have not got the permission to give you a PAC code. They just told me to call customer services 4445. Or 03448090222 from landline.

[MI5]

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@Anonymous wrote:

No point in using live chat, they have not got the permission to give you a PAC code. They just told me to call customer services 4445. Or 03448090222 from landline.

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You can if on contract but not PAYG.

[Anonymous]

Just had my web chat hung up on again for the third time after requesting PAC code again. No surprises. I don't think O2 know what a PAC code is, customer service, what service?

[Anonymous]

Don't bother ringing that is where I have wasted an hour of my life and had the phone hng up on four times, They tell you that they just need to check on the system-you think you are getting somewhere and then ten minutes after listening to some ridiculous holding music they hang up. Tactics tactics.

[MI5]

You need to email the CEO. It's the only way he is gonna know how rubbish the current CS set up is.