repair tracking service is down

[Anonymous]

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

[Anonymous]

Just popped into store as in town and Manager there told me that replacement phone (unable to confirm make & model), as been dispatched to my home address today. That is what he could see on the system only. Rang Repair & Returns again just now out of store and guy there said that replacement device has been or needs to be requested but does not show if this has to be done by store or Repair & Returns Team who I was speaking to just now. He was confused with all of this. Store says one thing and CS say another. What a saga.

[Toby]

Hi @Anonymous,

Unfortunately, due to the time of year, it may be a few days before the repairs team return, can get back in contact. You've done the right thing by calling in, and please do get in contact as advised on Wednesday. PM me after this if you still need help

[Anonymous]

@Toby. Thx for the response and picking up on this. It is strange that different teams/depts/agents giving different info on what they can see. I have sent a PM to you already earlier which I hope you can pick up on and answer. Appreciate your help & assitance on this.

[Anonymous]

Just spoke to the same guy from the Repair Centre from Friday morning just now who said that my G4 is confirmed has BER and a replacement has been requested and should expect this by next week, and that if it is available. He couldn't confirm what replacement as does not show on there system. But what I fail to understand is that I get told that I will get notified and contacted but no one has. Store tells me different and on Monday 26th Dec there Manager says that phone has been dispatched but can't tell anymore but Repair Centre say this is on request. @Toby. Can we get some intervention here if possible. I need a handset as I have a hearing impairment and a disorder and it is imperative that I have a phone for emergency purposes. I think the whole process/scenario has been handled poorly from start to finish. There is a handset which if you can contact me or get someone from o2 to contact me them I can explain the handset required which is only slightly more than my G4 and I feel o2 should assist and support me in this. Please understand the situation I am in. Appreciate any assistance and response on this.

[jonsie]

It beggars belief that no one can give you a definitive answer. Surely someone at O2 can help.

[Anonymous]

@Toby. Assistance & Ownership required from someone within o2 on this please. Thx

[Anonymous]

Just been in touch with Repair Centre to explain if my medical conditions/issues and how important it is I have a handset and to see if I can pick up my replacement/new handset from my local store however all I got told was that I have to wait for the 3rd party company to send out a device and wait the week or so for this to arrive. There was no action to speak to a Manager or to find a way to resolve this quicker. I am starting to feel like a number in the queue and not being fairly treated. What else can do I have to do for o2 to pick up on this and assist me????

[MI5]

You'll just have to wait for the wheels of o2 to turn which isn't helped by the holiday season I'm afraid.

[Anonymous]

@MI5. But there should be a way for o2 to assist a customer in circumstances like this.

[MI5]

I fully agree mate but I also know how o2 works.
Not saying it's right but just the way it is I'm afraid.