Smashed screen was that at the same time or serparate inccident. Plus when you made the claim did you say you dropped it in the bath. This may cause a delay in repair or replacment as your not the account holder that caused the damage think your still covered though looking at the T and Cs . Had the phone been use in the last 14 days before this. Maybe thats why the long delay.
2. Definitions In this policy the following words and phrases have the meanings set out below Accidental Loss loss of Your Equipment in one of the following circumstances: a. You have unintentionally left Your Equipment in any location and it has then disappeared; b. Your Equipment is in a known location, but You are not reasonably able to retrieve it; c. Your Equipment has disappeared and You are not sure how and Accidentally Lost shall be construed accordingly. Airtime Agreement Your agreement with Telefónica UK Limited (O2) which sets out the terms of the purchase by You of Your Equipment and the provision of airtime by O2 for your Equipment. Claim a request by You for any of the entitlements and benefits under this policy. 5 Damage physical damage to Your Equipment which is either: - caused by an unexpected and unintended incident and/or impact; or - caused intentionally by someone other than you that prevents it from working properly, and Damaged shall be construed accordingly
"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge
