Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! swapmysim

I go to swapmysim.o2.co.uk, enter my mobile, check the 'not a business number' option, click submit, wait about a minute and eventually the browser says it can't open the page http://swapmysim.o2.co.uk/validatempnA few minutes later I receive a code ...

Resolved! Order submission fail

Anyone else having issues with ordering online? I've been trying several times within the past 24 hours to order a new phone as part of my contract upgrade and just when I get close to confirming payment, the screen states Order Submission Fail. I ca...

Resolved! How To Stop Auto Connecting To O2 WiFi Hotspot

I have an S6 and recently whilst in costas my phone has started to automatically connect to the O2 WiFi hotspot. At no time have I asked it to connect or given it permission to connect to the hotspot There seems to be no way of stopping it from doing...

Resolved! BROKEN PHONE

Hello,I would like to find out how to repair / replace a phone with warranty, because for a few days the phone does not turn on, the display does not work. The phone was purchased on 21.11.2016, is still under warranty. Do you get a replacement phone...

Premium insurance complaint

I recently lost my phone abroad on day one, fell out my pocket in the taxi from the airport to the hotel. Was annoyed as I was heading to a festival thought as I pay for O2 premium insurance it would be much of an issue as it covers loss abroad coupl...

Data services not working when travelling abroad

I recently travelled to Argentina and Brazil. I purchased the Travel bolt-on before I left. This worked for calls and texts, but not data. Even though I had enabled data roaming on my iPhone 5S I kept getting a message that I was not connected to the...

Resolved! insurance

im absolutely discusted with the service ive just recieved over the phone.when i took out my last upgrade i was told in shop that i can add insurance anytime to my bill. having just spoken to a so called o2 advisor he said i can not add insurance to ...

Resolved! Data cap when abroad

Will I have had a data cap set automatically ? I've just been abroad and I'm very concerned I used more data that I expected and trying to work out what the maximum amount I will owe is.Thanks

Resolved! LG K8

Can you get a memory card for the LG K8

Resolved! Name and Address Change

Hi i am looking to change my billing address and my mobile name please?ThanksSarah

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