Contact via email.

[Anonymous]

Hi,

Is it possible to contact o2 by email? I'd like an update on an ongoing issue and live chat isn't available.

[jonsie · Accepted solution]

O2 removed the email support a. Number of years ago.. You can email via complaints here :

our help hub for articles as well as O2 Gurus and the O2 Community. If you can’t find what you’re looking for, contact us.

How do I get in touch?

Our service teams are in the best position to deal with your complaint and should be the first people you contact. You can contact them by web chat, phone, or letter.

• +By Phone
• −Complaint Review Service

  If you've spoken to a manager and you're not satisfied with how we've handled your complaint, the Complaint Review Service can help – they'll carry out an impartial review of your complaint.

  We'll help you escalate your complaint or you can contact our Complaint Review Service directly by email or post.

  O2 Complaints Review Service
  PO BOX 694
  Winchester
  SO23 5AP

  complaintreviewservice@o2.com

  Make sure you include your contact details and what you'd like us to do to resolve your complaint.

  We'll send you an acknowledgement of your complaint within a few days and get the investigation started. We might need to call you to talk through things.

  Once we've reviewed your complaint, we'll let you know the outcome in writing, usually within five working days. If it's going to take longer, we'll let you know and keep you informed of our progress