Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Would o2 Let me swap my handset on medical grounds.

I was just wondering if o2 would let me swap my handset.There is nothing wrong with my iPhone 7, it's Mint, headphones not used etc. I've had it since December, but I've recently been diagnosed with Vestibular Migraines with Severe vertigo. I constan...

Resolved! My o2 website.

Is there an issue with the main My o2 website?It cannot be accessed when you try to sign in or select a catagory.You just get a message saying "Sorry, but this application is currently unavailable".

Resolved! Pocket 4g wifi device

I'm on the 40GB/ month tariff where if you go over 40GB, it cuts the speed by half until you reach 50GB, and half again until you reach 60GB etc. Down to a minimum of 12.5% of speed.Does anyone know how the original speed is calculated? Thanks

Resolved! Phone repair on insurance

My microphon erecently stopped working and i am using my insurance to fix it, O2 are sending a courier for the phone but have said there will be an additional charge on my next bill for the use of the courier but havent specified the amount, does any...

Resolved! Email

While trying to See my account at home, O2 requires me to confirm who I am by sending me an Email to my O2 Email address (****@o2.co.uk). I cannot set up an Email account in Outlook altough I have set one up as per o2 website instructions. Could you ...

Any tips for getting O2TRAVEL to work in Australia?

I've added the O2TRAVEL bolt on but my iPhone still won't work on 3G in Oz - any advice? Can never get hold of O2 because of time difference! I've never had any problems in Europe, so annoying!

Call Forwarding

I have a new Huawei lite 8 2017 In the settings I have a strange number in call forwarding *44746----881 Ive missed the middle out, can anyone tell me what this number is and how i can delete it? Many thanks

Resolved! Contact via email.

Hi, Is it possible to contact o2 by email? I'd like an update on an ongoing issue and live chat isn't available.

Priority App voucher code not working

I am trying to use my voucher from the Priority app to buy tickets with 50% discount. The Priority app says it is valid for another 18 days and 21 hours. When you put the voucher in, it says "This offer code is no longer valid. Please try and differe...

Resolved! 02 open discount

Hi, I currently work for the PHSO, which is a government body. Am i entitled to any corporate discount and what is the company code if so. Many thanks

O2

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