Solved: Phone repair on insurance

Anonymous · ‎27-04-2017

My microphon erecently stopped working and i am using my insurance to fix it, O2 are sending a courier for the phone but have said there will be an additional charge on my next bill for the use of the courier but havent specified the amount, does anyone know how much it will be?

MI5 · ‎27-04-2017

£7.95

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎27-04-2017

No. You need to ask customer services http://www.o2.co.uk/contactus

Also ask why you are being charged?

Veritas Numquam Perit

MI5 · ‎27-04-2017

£7.95

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-04-2017

think its just the charge for the courier picking it up and packing it

Cleoriff · ‎27-04-2017

@MI5 wrote:
£7.95

Gee thanks. Who knew?....

Veritas Numquam Perit

Anonymous · ‎27-04-2017

have you had this charge before?

MI5 · ‎27-04-2017

@Cleoriff wrote:
@MI5 wrote:
£7.95
Gee thanks. Who knew?....

Not me

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎27-04-2017

@Anonymous wrote:
have you had this charge before?

Tell them you don't want to pay it and they'll refund you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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