repair tracking service is down

[Anonymous]

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

[MI5]

It's the fact that they point to 2 different systems that's the problem. It's the complete old tracking system that needs shutting down so that all repairs can be booked on one system rather than it being a lottery.

[Cleoriff]

I cant even get the dead one to open on my PC...just get connecting connecting...and then it times out

As you say we need only one and that should be working all the time...

[Toby]

Hi guys,

We now use this link:

https://diagnostics.o2.co.uk/track-my-repair/

Where exactly are you all finding the old link? We'll need to amend that.

[MI5]

---

@Toby wrote:

Hi guys,

We now use this link:

https://diagnostics.o2.co.uk/track-my-repair/

Where exactly are you all finding the old link? We'll need to amend that.

---

If you take a phone in store for repair they book it on the old system which no one can track.

[Cleoriff]

As for me...I have the old (dead) link stored in One Note...from a google link. If you type O2 Track repair into google you have loads of different options. This causes much confusion. This is just one..so all that needs looking at 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[Anonymous]

Sorry to dig up an old thread but is anyone still unable to view there repair jobs? Just tried to check mine and getting message that repair not found. Spoke to my local O2 store where I gave in my phone and they said they have issues dor about 2 weeks. Any help or assistance appreciated. Thx

[Cleoriff]

Hi @Anonymous Have you tried via this link? http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=30775

[Anonymous]

Hi @Cleoriff. Have tried the above and clicked on the link in the web page but does not load. Instead getting SSL Protocol Error

[gmarkj]

There are two links from that webpage - one for standard repairs (o2.co.uk/repairs) which is did not load (connection refused) and another for platinum repairs (repairbooking.com/O2/TrackRepair) which comes back to a web purchasing site!!
Have you tried the link that Toby gave - https://diagnostics.o2.co.uk/track-my-repair/ - as this does load?

[Anonymous]

Hi @gmarkj. Yes tried that to and that is the same link on the receipt printed by store and still repair not found