repair tracking service is down

[Anonymous]

My phone went off for a repair earlier this week.  I want to check progress but th esite sppears to be down

https://selfserve.o2repairtracking.co.uk

error in Browser is

"The server at selfserve.o2repairtracking.co.uk is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

whats up with your service ?

[MI5]

Yep...

[viridis]

Try the new one.

https://diagnostics.o2.co.uk/track-my-repair/

Oh wait, it won't work....

Because over the phone registers a repair on this system but stores still book in on old system....

Perhaps it best for O2 to get all agents singing from the same hymn sheet instead of having 2 separate databases for repairs.

[Toby]

Thanks for flagging @MI5, I'll send a message to the web team. @viridis, I'll also mention this.

@Anonymous, feel free to send me a PM and we can have a chat about how to get you sorted.

[Toby]

Quick Update guys; This is being investigated now in order to see how it can be amended. Thanks again for mentioning it guys!

[Toby]

Hi guys,

One more update: This link should be fixed

[MI5]

---

@Toby wrote:

Hi guys,

One more update: This link should be fixed

---

https://diagnostics.o2.co.uk/track-my-repair/ - This one is live

https://selfserve.o2repairtracking.co.uk/ - This one is still dead

[Cleoriff]

---

@MI5 wrote:

---

@Toby wrote:

Hi guys,

One more update: This link should be fixed

---

https://diagnostics.o2.co.uk/track-my-repair/ - This one is live

https://selfserve.o2repairtracking.co.uk/ - This one is still dead

---

Confirmed @MI5^^^^^^ just tried both on my laptop

[Toby]

Thanks guys for letting me know. I'll talk to the rest of the team now.

[MI5]

Surely all repairs should be booked on only one system?
Why not just align both systems?

[Cleoriff]

It does seem silly to have more than one link. Particularly when one doesn't work....