on 01-01-2020 15:16
i ordered a phone around 11pm on saturday night and got next day delivery however its not wendesday
(new years day) and the phone still hasnt arrived yesterday i had an email saying that it would arrive tht day and it didnt and i seem to have accidently deleted that emai. i think they have already taken payment and i dont know what to do because i dont know when its going to arrive.does anyone know what i should do please?
Solved! Go to Solution.
on 01-01-2020 16:06
on 01-01-2020 16:06
Any deleted emails should go to you bin and stay there until deleted.
That email should contain tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs which will be shown in the recent orders in your MyO2 http://www.o2.co.uk/myo2
on 01-01-2020 15:20
on 01-01-2020 15:20
@Lauren05 You'll need to speak to customer service. Reduced hours today. They close in less than an hour. You're not going to receive your phone today. Not the best time of the year to be ordering. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416
on 01-01-2020 16:06
on 01-01-2020 16:06
Any deleted emails should go to you bin and stay there until deleted.
That email should contain tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs which will be shown in the recent orders in your MyO2 http://www.o2.co.uk/myo2
on 03-01-2020 11:06