Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Switch insurance to another phone

Hi. My son just upgraded to the 11 from an x. I’m having it instead of my 8 which still has 6 months left on contract. Can I transfer the insurance from my 8 to the spare iPhone x

Resolved! cancel my contract

i have been trying to cancel my contract for a month now since it expired. i will not be paying anymore money on this as i have already took out a new contract with a better provider and im sick of being told i cannot cancel so i have ensured my bank...

Recycle

I’ve sent my iPhone 8 Plus to recycle to 02 and payment was £260 I sent it soon as I got the packaging from o2 now got email saying they revised my payment to £205 that’s not fair if Royal Mail delivered my parcel late I sent on time really unfair

How to remove 'default' from credit report

I have sent 2 emails to credit referral so far and absolutely no reply, this is how O2 treating their ex customers? By making their account defaulted and not replying to the email? I am a good payer and I never had any problems or companies on my bac...

Resolved! Mast not working

The website informs me that the mast in EN6 4LP is not working and the service will be poor until it is fixed. There is nothing on the website to indicate when it will be fixed or if any work has been undertaken. When will it be fixed?

Resolved! How long for free buds

Hi I ordered Samsung 10e and I was to get free buds, I got my phone but when do I get my free buds?

Resolved! Family plan

Samsung Galaxy Tab s6

Resolved! New phone

How long does it take to get a new phone? I ordered one on Saturday and got a message saying it was out of stock but they were getting more stock in and would keep me updated. It’s now Wednesday and I haven’t heard another peep from them. The chat op...

Resolved! Change of mind

Hello, i make a misstake and i order a sim. how can i send it back ?? thanks

Resolved! Family Plan

I'm looking into a family plan for someone. I'd be the main person and went to add someone. Is it possible to have that person pay from their own bank account or would it have to come from mine as I'd be the main contact?

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