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keeping your mobile number
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on ‎09-03-2019 12:59
hi
on the first page of the online form to keep my mobile number ie 'Your Details'. What number do I enter into the window 'Your mobile number', Is it the number in the sim that they send to me or my own number?
thanks
simon
Solved! Go to Solution.
Re: keeping your mobile number
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on ‎09-03-2019 13:18
You will need both numbers. The temporary number O2 sent you, and the number you want to keep ie
Fill in the keep my number form. Your temporary number can be found in your O2 confirmation email or sim pack. You'll also need the number you want to keep.
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

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on ‎09-03-2019 13:48
@Simon3 wrote:hi
on the first page of the online form to keep my mobile number ie 'Your Details'. What number do I enter into the window 'Your mobile number', Is it the number in the sim that they send to me or my own number?
thanks
simon
That can be any mobile number that is in use that can be used to contact you on if needed.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: keeping your mobile number
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on ‎09-03-2019 14:14
@Simon3 Is this for a new contract with O2 from another provider? Did your old provider give you a PAC, or are you just receiving a new sim because you've bought a new phone? If it's the latter, is your old sim the same size as the new one you're being sent?
Re: keeping your mobile number
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on ‎09-03-2019 14:35
Hi
That makes sense that it is to add a number so they can contact me, TY
I am transferring from talktalk and have my PAC number, but not got the new sim from o2 yet. Think I might go into a store and ask them to transfer the number and contact from sim to new o2 sim, once I have the new sim.
I expect they can sort the PAC as well?
thanks
simon
Re: keeping your mobile number
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‎09-03-2019 14:49 - edited ‎09-03-2019 14:50
@Simon3 yes, you will need an O2 SIM which you can from store and you can then ask them to submit your PAC for you too.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on ‎09-03-2019 15:44
Re: keeping your mobile number
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on ‎09-03-2019 15:57
Hi
I have not given PAC number yet, so hopefully store visit will be ok
thanks
simon
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on ‎09-03-2019 16:06
Re: keeping your mobile number
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on ‎10-03-2019 00:50
Hiya
Have booked an appointment with a guru instore for wedsnesday, so hopefully it will be sorted and completed then
thanks all
simon