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duplicated order

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sinned
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on ‎14-02-2022 15:48

on ‎14-02-2022 15:48

I responded online to an upgrade offer (sim only), but being concerned that I would get a new sim, I rang and spoke to an operator who completed the upgrade.

But then I got an email giving me an order number for the online effort - which seems that I now have two live orders. But I cannot find a way to cancel the online one. Help!

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MI5
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on ‎14-02-2022 16:32

on ‎14-02-2022 16:32

@sinned 

There is no email for customer service but you can find all numbers in this guide Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Spenny
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on ‎14-02-2022 15:57

on ‎14-02-2022 15:57

@sinned Contact O2 customer services via the app or on social media links below.  They should be able to assist you with the duplicate order.
(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram 

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
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sinned
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on ‎14-02-2022 16:27

on ‎14-02-2022 16:27

Sorry, Spenny, I'm not on any social media, and there is no customer services contact on the app as far as I can see!

For a communication company, they are hopeless! Why can't thay have an email address?

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MI5
Level 94: Supreme
In response to sinned
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on ‎14-02-2022 16:32

on ‎14-02-2022 16:32

@sinned 

There is no email for customer service but you can find all numbers in this guide Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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