
20-05-2013 08:41 - edited 20-05-2013 10:47
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20-05-2013 08:41 - edited 20-05-2013 10:47
A few days ago i received this text:
"You are subscribed to Play Unlimited from EA. You have been charged £2.00. Unsub: Txt STOP PLAY to 31150. CS: contact O2 Customer Support."
I don't recall it ever telling me that i would be charged so contacted o2 support. In online chat i was told that there were no charges showing, the text was not form o2 and not to unsubscribe as Unsubscription would be handled by them as part of the investigation.
I now have a charge of £1.60 showing on my account that i am unable to identify.
I have heard nothing about an investigation, any ideas?
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on 20-05-2013 09:53
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on 20-05-2013 09:53
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-05-2013 08:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 20-05-2013 09:11
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on 20-05-2013 09:11
.....the power of Android."
If so why was i told (by o2) that it would be investigated?
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on
20-05-2013
09:12
- last edited on
20-05-2013
11:47
by
BrendonM
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on
20-05-2013
09:12
- last edited on
20-05-2013
11:47
by
BrendonM
@Anonymous wrote:
If so why was i told (by o2) that it would be investigated?
Because online chat don't know there **bleep** from their elbow......
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 20-05-2013 09:22
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on 20-05-2013 09:22
I see how this will help prevent future spam but i did sign up for o2/ea play, I was NEVER told i would be charged.
I don't see how reporting it as spam helps me.

on 20-05-2013 09:28
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on 20-05-2013 09:28
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on
20-05-2013
09:34
- last edited on
20-05-2013
12:21
by
BrendonM
Quote " Because online chat don't know there **bleep** from their elbow...........the power of Android."
I have found whilst going through this process that o2 (for a communications company) are, in general, terrible at communicating.
Should i unsub? Is there an ongoing investigation? Should i go to ee when my contract is up as customer service might be more of a priority to them?
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on 20-05-2013 09:35
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on 20-05-2013 09:35
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 20-05-2013 09:50
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on 20-05-2013 09:50
If you want to log a complaint to PhonepayPlus online please click here.
Alternatively, you can call our helpline on 0800 500 212 (Mon-Fri, 0900-1700).
You could alternatively contact your mobile phone network and ask them for details about this number and advice about what to do next.
This is my second attempt to contact o2 customer support as instructed in the original text. So far they have claimed that it is nothing to do with them so i am wary of unsubscribing in case it is some kind of scam.
I did install an app called o2 play from the play store i am assuming that it is related to that. I can not check details of the app because my phone is in for repair.

on 20-05-2013 09:53
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on 20-05-2013 09:53

