cant get through to anyone

[Anonymous]

Tried to contact retentions team and no answer for 20 minutes, been on live chat for an hour and no-one on there either,,, Are o2 having issues??

[Cleoriff]

Another tale of poor service by O2. I don't know how long we can keep making excuses for them....when really there is no excuse at all

[MI5]

Live chat can give you a PAC. I moved one of my accounts the other week and was supplied with PAC by live chat, although they did drag it out a bit I got there in the end.

[Anonymous]

They said on web chat that their PAC sending system was down.

[MI5]

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@Anonymous wrote:
They said on web chat that their PAC sending system was down.

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How convienient 

No choice other than to keep trying to call then 😞

[Cleoriff]

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@MI5 wrote:

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@Anonymous wrote:
They said on web chat that their PAC sending system was down.

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How convienient 

No choice other than to keep trying to call then 😞

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Just what i thought Rich....A real 'good' excuse. Probably close to finishing their shift

[MI5]

Quite so.....

[jonsie]

No excuses for such poor service...

[Anonymous]

Becoming the norm rather than the exception.
O2 have grown so quick they have forgotten customers.

[jonsie]

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@Anonymous wrote:
Becoming the norm rather than the exception.
O2 have grown so quick they have forgotten customers.

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Grown so quick and reduced staff so much....

[Cleoriff]

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@jonsie wrote:

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@Anonymous wrote:
Becoming the norm rather than the exception.
O2 have grown so quick they have forgotten customers.

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Grown so quick and reduced staff so much....

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Only get worse if they do any more outsourcing