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Anonymous
Not applicable

on ‎21-11-2017 19:39

on ‎21-11-2017 19:39

I got a message from o2 saying that if I topped up by £10 the 21st of November I'd get an extra allowance of data text and phone calls. I topped up the £10 and didn't get anything extra. so? thumbs up o2 but gimme half of the money back thanks.

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MI5
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on ‎21-11-2017 19:41

on ‎21-11-2017 19:41

Usually this is applied as a virtual allowance, so it is available to use but not shown anywhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎21-11-2017 19:41

on ‎21-11-2017 19:41

Usually this is applied as a virtual allowance, so it is available to use but not shown anywhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎21-11-2017 19:43

on ‎21-11-2017 19:43

that's kinda uncomfortable since I can't keep truck of what I'm using.. but at least that means I got the bonus. thanks
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MI5
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on ‎21-11-2017 19:45

on ‎21-11-2017 19:45

Yeah, it's a kinda weird way of doing it for sure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎21-11-2017 19:49

on ‎21-11-2017 19:49

You will start using the extras before your normal allowances. 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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