Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

O2 - WiFi Extra not working on TfL

I have an Android phone bought from O2 UK. I have an O2 UK SIM card on contract. I don't think the SIM is correctly provisioned. On the London Underground, I see the network "Wifi Extra" which is "Available via O2". When I try to connect to Wifi Extr...

Device plan pay off and money which no one can trace ! H.E.L.P

Hello there guys. Maybe we have here someone from O2 who can help me because literally I’m fed up with this situation!In the beginning of this month I pay off my remaining balance for my Aipods Pro 2nd generation. I done that through the phone and li...

Resolved! Airtime rewards

I’ve been using airtime rewards for around a year with no issues but when I put my mobile number in now I’m getting a message “The number you have entered is not a valid O2 phone number”. I have checked I am inserting the correct number.

Resolved! Disney+

I have activated 2 lots of Disney+ rewards but only 3 months has been added to my Disney+ account, how can I rectify this please

Resolved! O2 Added damage cover to my bill without my consent

The O2 damage cover insurance was added to my bill this month, even though i don't want it nor will continue to want it. I never added this option to my contract when i started it years ago and would love to know why this has suddenly been added to m...

Resolved! Galaxy earpods with contract

I got this contract a few months ago and I was entitled to a free pair of galaxy airpods (earphones) but they never sent me a message or anything. They were supposed to send me a link or code to claim them but never received...does anyone know how? A...

Post

I keep getting post for someone who is clearly using our address by mistake. It's been 3yrs. Who do I contact to stop this?

Galaxy buds how to claim

I received a upgrade last week and i have to claim the Samsung Buds but the information they sent me to claim them is out of date how do i claim these buds??

Resolved! Phone number

When I joined virgin mobile in April I was given a number for one day while my number was ported from my previous supplier. My mobile service changed last week from virgin to O2 and while you are billing me on the correct number my texts are swapping...

Resolved! I would like to review my data usage history for the last six months!

I would like to review my data usage history for the last six months!

O2

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