Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Delivery

Hi I want to change the delivery address for my phone as I won't be in

Resolved! How can another number on my account get a Pac Code?

I'm the account holder with another number attached to the account. The other number needs a pac code and texted the number given but it won't come through.

New device delivery

I have recently upgraded to a new device. It was fro same day pick up at a store but updated and the device got sold. It tried to get delivered the day after but returned to the depo due to not being picked up on the same day pickup. How can I pickup...

Problem with refund

Hello guysI need help trying to solve a problem, I have a pay and go number from O2, I have been using it for months, I decided on 29/06 to make a contract plan, in order to get a new device, I made the plan with a device, as soon as it arrived, the ...

Resolved! Travel to South Africa and phone settings

About to head off to SA with a Pay Monthly iPhone with the Travel Bolt-on activated. There are times when I won't have access to Wi-Fi to receive WhatsApp and Messages. I understand that I can receive phone calls and texts from UK free (someone corre...

Resolved! Earbuds for £1

When will I get message for earbuds for £1 I upgraded well over 30 days ago and had nothing

Tariff

I am trying to change my tariff to one I have seen on moneysavingexperts.com. 40GB for £10.00p/m but why can I not see this offered to me in MyO2?

Text abroad

I can't text abroad I've purchased a bolt-on zone 2 for Turkey

Resolved! Samsung Buds 2 Pro offer

I recently upgraded my phone when there was an offer of getting Samsung buds 2 Pro for £1. I asked in the O2 shop how I did this and was told I would get an email after a month telling what to do. Its been over a month now and I still haven't receive...

Resolved! Unlimited data sim?

I have signed up to O2 through Virgin Media Ultimate Volt package. This offers an unlimited telephone / text / data O2 sim. My O2 account shows all three elements as unlimited but, today, I received an email from O2 summarising my contract. This stat...

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