Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Order

I’ve had a confirmation email through to confirm an order but I’m quite unsure on what I’ve ordered?

Resolved! Live chat

Please can I speak to live chat

Resolved! increase spend cap

How do I increase spend cap

Resolved! I'd like to speak with a person!

I'm trying to upgrade my phone but it just keeps telling me basket is empty. I've tried doing from my o2. the o2 website and saving my basket and following the link in my email. I've tried if off of my phone and the lap top. I've spoken to virtual as...

RE: Warranty on another device?

Hi, not sure where to look or who to ask. With my current contract I've now got a Meta Quest 2, after a month I'm having issues with its controllers and the only solution Google has to offer for repair is to take it apart.. Do these other devices add...

Resolved! samsung pro 2 earbuds

As part part of my deal when I upgraded my samsung was a pair of samsung pro2 earbuds for £1 ,I haven't received them and Iwas wondering why not?

Resolved! Disney+ Subscription

I'm already a Disney+ subscriber but have just seen the offer for £2 discount. Is there a way to transfer your current sub over so I don't lose all my places in my series and recommendations etc?

Resolved! Calls to Virgin landlines

Are calls to Virgin landlines still free for Virgin Mobile users?

Resolved! Sim replacement

My phone has been stolen. I have blocked my sim. I need to get my sim replacement. I have visited O2 store but they said they can't replace this sim. I have tired to call helpline many times but it is always busy. Kindly help me with this my bank acc...

Resolved! Galaxy buds offer

Just wondering if anyone else has struggled to claim the free Galaxy Buds Pro 2 ?After finally receiving my voucher code which was a month after the deadline (and quite a few messages every 48hrs), I tried to order the buds.On the app, the screen jus...

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