Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Old sim

I recently changed to another provider but I want to get back to 02. I got a PAC code from my new provider. Do I get a new sim to transfer my number to or is there a way to get my old dead sim running again?

Craig10 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Prime extra

I have the Amazon prime extra on my 02 till feb 2021 , when I login to my prime account to watch Tv it’s telling me I don’t have a subscription.

Keith9173 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Updating payment information

Hi,I’m having trouble updating my payment details, had anyone else had this issue before? My bill is today and I can’t pay it unless the card details accept.

CJ19 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Possible spam?

Random question but occasionally when I am using Google a popup appears apparently from 02 saying that thanks to my ip addresss etc I have won either a tablet or phone if i pay postage for DHL to deliver. Never know if its genuine or not and i dnt wn...

Pennywren by Level 3: Thinker
  • 3 replies
  • 0 kudos


I have added the amazon prime extra onto my contract for 6months free due to renew January 2021 for me to start paying, however it has been charging me each month, can I get a refund or get this corrected?

Resolved! Suspect Txt Phishing Scam o2

Received a Txt message from +447947248327 'O2: We were unable to process your latest payment. In order to avoid fees, please update your information via: https://o2.uk.5gphp02.com?02=2 Tried reporting on My O2 via Aura but was met with indifference. ...

VB89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My amazon prime

I've taken up the 6 months free amazon prime how do I use it, i have no log in or dongal????????

Markw by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus subscription

I signed up for D+ and my free subscription runs out Jan2021, but I can get 6 months free with my contract upgrade. Does this mean i will miss out on 3 months of free D+?

Payment transfer

Been told of 3 advisors on 202 that the payment will be and has been processed and 8 days later still nothing. Rang 202 again and the advisor hung on me. Ridiculous, still non the wiser as to when and if the payment transfer will happen

Ellis501 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Refund

So i tried to get the iPhone 12 on contract, i didn’t get accepted but it still took the upfront cost out of my bank. How long does it take to get put back into my account?

Leona1 by Level 1: Joiner
  • 3 replies
  • 0 kudos