Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Number swap

How and when does this happen? I bought a new O2 sim online, requested the PAC code etc and completed it.Just placed the new sim in my phone, activated it etc but if I ring my old number it goes to answerphone and if I ring the new number O2 list on ...

Resolved! lost phone

have lost my phone with my PAYG sim having cash on it Can you transfer this cash to a new sim?

Resolved! Airpods 2019 Delivery

I'm looking to buy the Airpods 2019 from O2 but I've been given delivery times of 4wks, 2wks and next day. I would order now but as I'm on holiday I don't want them sitting outside until we're back as I doubt they'd be there when we got home but if i...

Resolved! Discount?

Hi, had a call from “o2” who told me I was being offered 30% discount as I am a long standing customer. Now I know this isn’t real, however sounded very convincing. Of course I never gave my details, but said he would keep calling. Sounded like a ver...

Resolved! Going abroad what are the charges

Going to Tunisia what are the charges

Resolved! Free add on Amazon music

How do I access my 6 months free Amazon music? Is there a code? Literally no idea what I’m doing lol

Resolved! Charges for sending photo Messaging?

I was charged 54 pence for sending a photo Message? Why?

Identity theft, o2 aren't recording chats I've had with them now debt collectors!!

I had a number of accounts set up in my name fraudulently, back in October, as soon as I received letters about them I contacted o2 to explain what had happened as I knew as contracts had been taken out in my name with three also and 2 bank accounts ...

Resolved! New phone without the add on!

Purchased a Sony Xperia 5iv contract phone with a free tv,I've not received anything then when I try to contact them it says email address can not be found anyone else have any other information? Thank you

Resolved! O2 Travel - USA Roaming speeds

Hi all,Looking to go to the States, but discovered about a 0.5mbps data cap. Contacted O2 to ask if this was true and they said that yes, however the data cap no longer applies to customers and that occasionally would have to slow it down temporarily...

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