Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 157622 Views
  • 147 replies
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Resolved! Return of Pay as you go Refurbished phone

I ordered 2 refurbished phones from O2 last week and received delivery. I am not happy with the condition of phones and want to return them back. I tried reaching out to customer service team. I some how manage to reachout to someone who took the ret...

Resolved! Rewards

O2 rewards, how do I see how much I’ve got and how to claim 

Abbi by Level 1: Joiner
  • 241 Views
  • 1 replies
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Resolved! lost phone

I have lost my phone and wish to claim on insurance. they require a model number or serial number . Can you help.

dfa by Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

O2 insurance

I have an iPhone 14 pro max, I had to claim on o2 insurance because I dropped my phone there was 3 pink lines going down the screen a few times they would disappear and come back while the phone was always overheating etc. so I made a claim through o...

Etha78pri by Level 1: Joiner
  • 812 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung earbuds promo

Just upgraded my contract and as part of the promotion for the samsung galaxy s23 ultra you get a free pair of samsung. How do I claim these? I've had no link or info from O2

Rjc94 by Level 1: Joiner
  • 7005 Views
  • 3 replies
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Resolved! Disney Plus

When I signed up from Virgin Media to O2, I was offered a Year's deal with Disney +, Some time later I was informed That Disney + was on my TV account until June 23, I have recently been informed that Disney+ will expire on 29th June 2023, that I wil...

Ybslik by Level 1: Joiner
  • 400 Views
  • 2 replies
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Resolved! No caller ID

HelloI recently swapped tariffs within O2 as my previous contract has ended. Immediately after this, all incoming calls showed as No Caller ID, despite them being in my contacts. I then swapped to a new SIM provided with the new contact - still the s...