Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 88519 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 8239 Views
  • 15 replies
  • 1 kudos

Resolved! Ported number not being displayed on text messages I send

Hi all, I've recently ported my old SMARTY number across to a new 02 account and Sim. However, although in My02 the correct (ie old number ported in from SMARTY) shows as the accounts phone number, when I send anyone a text message, the 02 Sim's orig...

SimonP by Level 1: Joiner
  • 519 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to contact 0300 number to speak to HCPC

Hi I've been unable to contact the HCPC to obtain a certificate using a 0300 number. When i call 0300 numbers it doesn't make a dial noise and then after a couple seconds of waiting just ends the call. Why can i not use 0300 numbers? I've used this n...

Jmactofts by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Resolved! No Buds 2

Order Buds 2 - received parcel today - but only had Samsung claim form in it. Should I expect the buds to be sent out seperately - or has it been mis-packaged ?

Chas96 by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving O2 but want to keep my Disney+

I'm switching from O2 because I have virtually no signal where I live. I currently have Disney+ through O2 at the discounted rate, and I'd like to keep it (at the full price, obviously) when I leave. Is this easily achievable?

Resolved! Contact

Ordered a SIM from O2 7 days ago now. Order status changed to delivered overnight. Still not received. Been contacting them on messenger for last few days and keep getting fobed off.Is there actually anyway to contact them better ? I am not an O2 cus...

Hammy by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Resolved! Number recognition

Hi, when I send a text message to someone in my contacts, they receive the message and reply to me but I then receive a message from a +44 phone number.It is the same number that I messaged but it doesn’t recognise the number. I therefore have to sav...

Ange23 by Level 1: Joiner
  • 130 Views
  • 2 replies
  • 0 kudos

Resolved! Future 5G Coverage plans

Hi,I am aware of how to check for existing 5G coverage, (or lack of in my case!) but is there anyway of finding out future development on the network? (dates, locations etc.) I would guess it must be fairly soon here in Edinburgh as I literally live ...

RobinM by Level 1: Joiner
  • 170 Views
  • 4 replies
  • 0 kudos

Resolved! Delivery

I paid extra to have an item delivered on a day and certain time and now saying its not in stock, what exactly did i pay for then?