Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

AirPods fault

My left AirPod is significantly quieter than the right. I should be entitled to a free pair of headphones for this issue? I bought it at O2, not Apple

O2 added credit to my account in lieu of a discount code for Galaxy Buds pro2

However, is there a way I can use that to actually buy the ear buds? If I try to buy them outright via my account it makes me use a debit/credit card or paypal to make the purchase, there's no option to use your account credit.Should I just do the 's...

Resolved! Fairphone

Are Fairphones compatible with O2 as mobile provider? I'n with O2 and want to buy a new mobile phone that's environmentally friendly and Fairphone is the only one I can find.

Resolved! Hi

How can I return a device

Why has my bill gone up?

Hi. Why has my bill gone up?

Resolved! Amazon Prime

My promotional 6 months for Amazon Prime is coming to an end. I want to stay with Amazon but pay annually. How do I do this?

Resolved! Amazon prime free trial

I am trying to cancel my 3 months free Amazon extra with O2. It ends on 12th Jan. When I go to manage the extra via my account it doesn’t give me any options to cancel, it just says when it ends & the cost from 12th Jan. Any advice greatly received b...

Order out of stock, payment taken anyway.

Ordered an accessory, got an email an hour later saying it's out of stock but they've taken my payment regardless. It says on the email to check the status of my order at My o2 but there's nothing visible there. What am I supposed to do about this?

Resolved! How do I cancel Disney and audible ?

Hi I have Disney and audible attached to my account how do I cancel this

Resolved! transfer esim to new phone

Hello, I have two requirements that I cannot find an answer to.a) I have a new phone and would like to transfer my sim to it without affecting my current contract in any way. How do I do this?b) I have a second number that I would like to bring over ...

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