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Cancel Bolt On

George565
Level 1: Joiner
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Hi I purchased a Bolt on by mistake how do i cancel / refund it?

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madasaf1sh
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@George565 

 

If on PAYG Boltons are none refundable as per the t&c's 


If on Pay Monthly, you will need to contact Customer Services and ask them to cancel it if you cant do it yourself, and they may be able to reverse the charge.. 

Give them a call on 202 from your o2 phone or 0344 809 0202

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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@George565 

Any bolt ons that can or need to be cancelled can be done in your MyO2 https://mymobile.o2.co.uk/

Otherwise there is no need to cancel as they expire automatically after a month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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