Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Email link accounts

On the weekend I changed from pay and go to pay monthly.the girl gave phone we phone and a user name So I can see my monthly bill.when I went to change password O2 crashed.so i spoke to O2 on pc and they linked that user name with my email address. c...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! 02 Priority problems - No e-mail updates

Hi All Many moons ago I changed my email address, I updated both my normal O2 for my bill and priority to reflect this. I always used to recieve the updates no problems, but they continued to go to my old e-mail even though my account shows my new on...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos


We moved approximately a year ago, our new house has very poor reception (both inside and out) although the O2 coverage map would suggest otherwise. Not only that but what signal there is seems to fluctuate wildly between poor and non existent.I have...

Anonymous by Not applicable
  • 6 replies
  • 1 kudos

How to find mast problem status, please?

Echoing the feelings in another thread, but... How do I go about finding out how soon the duff mast in my areas is likely to be out of service, please? The status page tells me that a mast near me is currently not working. OK, I accept that, but it's...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

No Signl All Day

I live in the Chester area and I've had no signal all day I have checked the o2 website and they have not reported any problems In the CH1 area and I've reset my phone turned it off took the battery out and turned it back on I've turned flight mode o...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! 3G coverage in Northamptonshire

Hi there, since thursday night cannot get 3G in Brackey, Northamptonshire. The same for my hubby. Call centre said something wrong with the network but couldn't tell me when it's gonna be fixed. Help please.

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! G3 coverage

Hi Can anyone explain why I have suddenly lost G3 coverage in my area? No internet access since Tuesday and the interactive coverage map on this site is reporting 'no coverage' for my postcode despite having used it for the past year? I'm in Huntingd...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! O2 Open Scheme - Iphone5

Hi I was just wanting to know when the open scheme will be available for the iphone5, as it can be used with ALL other phones. £75 off handset price etc....

Anonymous by Not applicable
  • 2 replies
  • 0 kudos