Problems with International Extras

[Anonymous]

Over the last couple of months I have purchased International Extras to phone Kenya. However, each month, O2 have failed to take into account these international minutes and at the end of each month, I am hit with the full charge of mny calls to Kenya. This has happened 3 months running and everytime, it takes a whole bunch of calls (and a good number of weeks) to get the money back. Does anyone else have this problem? The International Extras is by far the cheapest option for calling a Kenyan mobile but it is turning out to be more hassel than it is worth and I am loathed to buy another month if I am going to just have to sort out all the extra charges. 

[jonsie]

There have been numerous problems with the service reported on the Community going back over 12 months. It's ridiculous that this hasn't been addressed as yet by O2.

O2 | Complaint