Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

how can i cancel an order if customer support wont get my call

I want to cancel an order that hasnt been shipped but due to recent events i cant get a hold on customer service. What can i do? Thank you

Upgrading on My02

If I ugrade on the app from pay monthly contract to SIM only, will it automatically cancel my old contract? Concerned it will continue charging me for my contract that has ended in Feb.

Resolved! Disney+

Hi, I have a quick query. I am already a subscriber to Disney+ but if I was to upgrade my plan as I am due for one, can I add this deal to my current Disney+ subscription. I have tried to find the answers prior to posting this but haven't, so apologi...

cracked screen

Hi my screen is cracked and i need to get it repaired. i have insurenace but can't vivist any of your stores due to closures.. what can i do to get it fixed please [Removed]

How do I report a text purporting to come from 02 about trouble with my bill?

I received a text purporting to come from 02 "We were unable to process your latest bill. In order to avoid fees, update your payment information via: https:o2.uk.bill443.com/?02+2." Unfortunately I clicked on the link and have had to phone my bank a...

Account

Been trying to get hold of someone who can help me change my Debit Order Payment to the 28th of each month.How can you help me?

Repair

Hi, My I Phone XS has just gone faulty. The screen went green then completely black. It is still on as I can hear it chimming but I can not seen anything on the screen. I've tried pressing the volume up button, then down button then holding the power...

Recycling

I have recently upgraded my phone and with it I got the recycle offer. I need to know whether I have to send my old phone to o2 myself or if it will be collected when my new phone is delivered. I cannot find any information that answers my question o...

Cancel phone insurance

Does anyone know if there any other ways of cancelling my phone insurance as I’ve been trying to call for days and lines are just constantly busy?

Contact O2

Has anyone else been able to contact O2 by phone? I really need to increase my tariff immediately due to hot spotting now I'm working from home and can only do this by calling. Impossible to get in touch, even when I say its urgent.

O2

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