Delivery

[Erin123]

I haven’t received an email to inform me of dispatch, or a text telling me what time it’s coming..?

[MI5]

@Erin123 

It will be out of stock.

You'll get emailed when it leaves O2.

[jonsie]

It's possibly out of stock but you will get an email after dispatch.

[Cleoriff]

@Erin123 

It may be out of stock. Also everything is running more slowly due to the crisis. You have to call customer services Guide: How to find help & contact O2 

[Erin123]

But i’ve paid £50 for it, surely it can’t let me pay for it if it’s out of stock

[O2Sean]

Hi Erin,

Given the current limitations on many industries due to Covid-19 its possible that you may experience a delay in handset getting dispatched. O2 will email you when it has dispatched but I would probably expect delays. 

[MI5]

O2 can!

[jonsie]

They don't tell you because they don't have a live stock system.

[O2Stacey]

Hi Erin 

You can veiw the status of your order on the My O2 app under manage your account- other services- track my order. 

Hope this helps 

Stacey  

[MI5]

It will just say pending until dispatched.