Wi-Fi on the London tube

Lukas844 · ‎31-03-2020

I’m using an iPhone 11 Pro and for some reason I cannot use the WiFi in the London Underground. I switched from one carrier to O2 and whenever I try to Connect to free underground WiFi (which is not WiFi extra) it says my number does not exist. Would you know why ?

MI5 · ‎31-03-2020

@Lukas844

Have you registered at somewhere like McDonalds or Costa previously?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lukas844 · ‎31-03-2020

I think I might have done costa once but not 100% sure. With previous carrier I only had to do the steps they indicated in the login page, this time it doesn’t work. Would you know why and should I connect with costa first? Bear in mind, the WiFi extra works but it is very slow compared to WiFi on the tube

MI5 · ‎31-03-2020

@Lukas844

Yes it's usually OK if you have connected elsewhere previously.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lukas844 · ‎31-03-2020

Ok I’ll try to do so and then connect in the London Underground, thanks

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