Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Recycling

I have recently upgraded my phone and with it I got the recycle offer. I need to know whether I have to send my old phone to o2 myself or if it will be collected when my new phone is delivered. I cannot find any information that answers my question o...

Rosie101 by Level 1: Joiner
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Cancel phone insurance

Does anyone know if there any other ways of cancelling my phone insurance as I’ve been trying to call for days and lines are just constantly busy?

MrsPid by Level 1: Joiner
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Contact O2

Has anyone else been able to contact O2 by phone? I really need to increase my tariff immediately due to hot spotting now I'm working from home and can only do this by calling. Impossible to get in touch, even when I say its urgent.

OC by Level 1: Joiner
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Bill

Hi,I'm paying 4.50 for globway bv. How to stop this?

nick6 by Level 1: Joiner
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Resolved! Where to find receipt number

I need you to help me know where I can find my receipt number on a phone I purchased in-store. I need the receipt number in order to redeem a certain amount from the phone company so if you have any idea where I can find my receipt number on the rece...

KingAmo by Level 15: Gaining a Reputation
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Repair info

Hello, I have a Huawei P smart which i need to send off fir repair as it has a cracked screen. I have tried contacting 202 and was told from the automated message calls are being prioritsed and my issue isn't important enough. I cant seem to find any...

Clare95 by Level 1: Joiner
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Resolved! New upgrade phone - new SIM

My old phone is fine but I have upgraded to a new Google Pixel 4. I am keeping the existing O2 number. The new phone has now arrived but I was surprised to see it came with a new SIM card. I was expecting to transfer the existing SIM over to it.Can a...

BigJohnD by Level 1: Joiner
  • 1961 Views
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O2 recycle

HelloHow can i complain about 02 recycle? I had an email monday to tell me the payment for recyling my phone would be in my bank by 8pm Tuesday. Yet ive still not received anything. Ive emailed every day to be told check your bank at 6pm everyday. Th...

Jade124 by Level 1: Joiner
  • 438 Views
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Wet SIM card

I dropped my phone in water . I recovered the SIM card prior to sending the phone for repair .I have been advised that the phone cannot be repaired and that it will be replaced .Is there anything that needs to be done to the SIM card - cleaning it et...

Hartford by Level 1: Joiner
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  • 1 replies
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