Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Transferring number help

Hi, I opted to keep the old number, but I have already received O2 sim with another number, but I have not activated it yet. What to do?I signed a contract for the O2 network yesterday through the operator. I asked to keep my current phone number. Th...

Resolved! Pre contract and pre order

Hi there i did a pre-contract and pre-order 3 weeks ago and i not get nothung from u back yet,u did charge a fee as well,i would like to get my money back and just end the pre-contract and i not wanna carry on with the pre order,thank u

Lost Phone Keeping Phone Number

Hello I am Urgent need of help I lost my phone lucky for me i had old one in draw so have all my numbers but i need to retain my phone number i have been to corner shop got a new pay n go simcard with credit, called customer services get so far thn a...

Cancelling/changing extras

Just redeemed my amazon video as an extra with my new SIM but decided I’d rather have Disney+. Have now accidentally deleted my extra completely and now I have neither. Any idea if I can get it back anyway? I can’t get hold of any O2 gurus

Password for Huawei Mobile wiFi E5573B

Hi, Does anyone know how to find out the password for this device. I have currently put in the number at the back ofthe sim card, but it now asks for a WPA2 Password> Can anyone help? BestJ

Cancelling extras

Just redeemed my amazon video as an extra with my new SIM but decided I’d rather have Disney+. Have now accidentally deleted my extra completely and now I have neither. Any idea if I can get it back anyway? I can’t get hold of any O2 gurus

Insurance

Hi can I cancel my insurance cant speak to anyone on the phone?

Redeeming o2 extras

So I purchased the Disney+ extra for Pay Monthly customers and I redeemed it and verified my email on the Disney+ app. But when I go to My o2 extras, it says I haven’t redeemed it and need to. I click redeem now, and it says that I have already redee...

Contacting o2 when i have no access to a phone....

I have lost phone. Unable to contact to report lost. I have replacement phone and sim, same number.... all set up....BUT....I cannot 'sim swap' as cannot send text from new phone and do not have access to old phone to send text from there. HELP pleas...

how can i cancel an order if customer support wont get my call

I want to cancel an order that hasnt been shipped but due to recent events i cant get a hold on customer service. What can i do? Thank you

O2

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