Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Slow Network 4G/5G

For the past year the network is getting slower and slower.Especially in built up areas, concerts. I was in Blackpool in the summer and I couldn't use any internet. But my friend on Vodafone was ok. I live in the WF1 area and even there, its not good...

Resolved! Not receiving non-02 texts or calls

Hi!I got a new I-phone13 mini last week as my upgrade. I registered the new SIM number as instructed on the website. 24 hours later the old SIM was disconnected, the new one up and running....I then noticed that I wasn't receiving texts from other ne...

Is this a scam ... as my account looks update

+447305794256O2: We were unable to process your latest bill. In order to avoid fees, please update via our website below.https://o2uk.invoice42f71.com

Resolved! iPad on account

Hi I am wanting to get an I pad pro on my account , is it possible as I’ve been told I can’t then I git told I could ?

Resolved! Attempted fraud

Just had a call from someone claiming to be from O2 saying they were offering 40% off existing contracts. All I had to do was respond to a couple of texts with security info that they were about to send me while still on the line. I didn’t believe th...

Resolved! Chrome book

I got my new phone a few months ago and with this I was suppose to get a free chrome book..I have sent receipts of my payments and still have not received this.whatcan I do

Resolved! Insurance claim

I made an insurance claim, received a text with the reference number and it also told me I’d got a confirmation email but I never received it. I opted for next day service also and this was on Tuesday. Not heard anything, any advice?

Did I order a galaxy tab s7 for collection?

I set up a plan and ordered a tablet, it took 20 off of me and set me up for a 19.88 permonth plan (3 pound something of which is airtime???) confirmed the plan but said I either need to pay a 275 deposit or get a sim plan. I choose the 10 pound a mo...

Resolved! Have not received phone!

I took out a new contract on the 28th Nov. The phone was dispatched to my local o2 store on the 3rd December. It is now the 15th December and the phone still has not arrived at the store. I have phoned customer service multiple times and feel like I ...

Resolved! Damaged phone and no decent service

I rang O2 with legitimate complaint about my screen having issues and second month now I have no data when I am out of the house. On phone for 47 minutes with no interaction. Pay my bill always. But why should I pay if I do not receive the service I ...

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