Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Data Allowance

Hi All. please can I have some advice? I am paying £16 per month for a sim only consistently have to top up my data. This is incredibly frustrating especially as I spend most of my time at home connected to my wife! Is anyone else experiencing this o...

Resolved! Chromeboob4 offer

I`ve just upgraded phone that includes Chromebook 4...recieved new phone 24hrs later...when /how do I claim Chromebook?

Resolved! stolen phone

I had my phone stolen last night - so I have NO phone - cannot find the webchat link and when I did - the chat bot did not understand my question!!! The only info I can find is a phone number!!!! And it says it needs to be reported within 24 hours. A...

Resolved! Nokia 8.3 not on portfolio

Hi all I have recently upgraded my device and would like to recycle my previous device Nokia 8.3 but when I enter the name in the section box it says it isn't in the portfolio. I have contacted o2 3 times but they just say they will update it and to ...

Resolved! o2 Recycle

I have been chasing up a payment since the 1st October and really getting no where from the team at o2 refresh, I spend normally 1 hour on hold, tried to communicate via email and although I did receive one response all I'm being told is that o2 are ...

Resolved! Contract

Hi really looking for advice please . I left O2 about two years ago however I need to prove to a certain company that the number I created my account with was mine and they are asking me for a copy of my end of contract ! How do I get this as I didn’...

Resolved! No 4G

Why have I no 4G in Irland.

Resolved! New contract same network want to keep number!

I have just bought 13pro via a company but still on the 02 network ( over £1000 cheaper than upgrade) I managed to get my pac code after a faff and gave that over so I could keep my original o2 number - the new phone has arrived but with a new sim an...

Resolved! Inclusive zone bolt on

I have a 100GB data and unlimited txts and talk contract does this entitle me for the inclusive zone bolt on as I’m travelling to Turkey soon ?

Resolved! PAC Transfer

Despicable O2 blocking my legal right to leave with my number. Phone 202 for a new contract and you wait 5 mins. Phone for PAC and quoted 1 hour wait

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