Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! payment and billing issues

Hi, been trying to pay my bill for last few days but I'm unable to neither on website nor mobile app. I can't find customer service phone number either. Got a message my phone service will be restricted now due to unpaid bill, but hw can I settle it?...

Resolved! 5G

Any idea when 5G will be available in Pontefract?

Resolved! Change of mind policy

HiI recently upgraded from the iPhone XS Max to the iPhone 12. I don’t like the smaller screen and would like to upgrade to the 12 pro max instead. I know I have 14 days to return but I noticed a small scratch on the back of the device. Will this cau...

Resolved! Airtime rewards

I have 2 contracts can I have 2 airtime rewards

Resolved! Data Roaming

I am going to France and want to know can I add a bolt on for data roaming how do I add it on?

Resolved! Is this a scam text or genuine?

I received the following - “Your verification code is :xxxx. O2 UK.” This text came From 02 UK The x’s are actual numbers but redacted for obvious reasons. I have changed my password and security questions etc and the codes from them came to the exac...

Chat option

There was a chat option about a year ago and now it is either hidden or no longer available. I have some questions about renewing my contract but I don't want to call to India or go to the nearest O2 store. Chat was the most convenient way of contact...

Resolved! LED "Spot" on screen (Galaxy ZFold 3)

Hi Folks, Just tonight (About 30 minutes ago) noticed some sort of a LED "spot" on my screen.It's not there when the screen is off, but I do notice when the screen is off and I look very closely, there almost looks & feels to be the tiniest of "dent"...

Resolved! Out of stock

Hii hope someone can help me. I’ve purchased an item and now the item is out of stock and I don’t have a date when it will be in stock. I can’t seem to be able to speak to customer service about this, live chat not available and can’t get through the...

Resolved! Click and collect

Hi, I have question I ordered IPhone 13 Pro Max on Friday after 4pm I choosed click and collect as website said that I will be able to collect the same day but after making order I got email with email saying to stay and wait for another email saying...

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