Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Number recognition

Hi, when I send a text message to someone in my contacts, they receive the message and reply to me but I then receive a message from a +44 phone number.It is the same number that I messaged but it doesn’t recognise the number. I therefore have to sav...

Resolved! Future 5G Coverage plans

Hi,I am aware of how to check for existing 5G coverage, (or lack of in my case!) but is there anyway of finding out future development on the network? (dates, locations etc.) I would guess it must be fairly soon here in Edinburgh as I literally live ...

Resolved! Delivery

I paid extra to have an item delivered on a day and certain time and now saying its not in stock, what exactly did i pay for then?

Resolved! O2 recycle and no phone no money and no answer to emails....

I sent my phone off 2 weeks ago and even though phone was delivered to them the next day....im yet to hear anything...Reading posts on here this seems to be common...just wondered if anyone has recieved the £150 extra for Samsung phone on top of what...

Resolved! Awful customer service

Recently taken out my contract with o2 after being with them in the past, my partner's phone has just come up for upgrade and I recommended o2 to her after she had been on 3 for years, starting to regret that decision now... She's ordered the iPhone ...

Resolved! Out of stock

Hi can some one help.So I ordered a phone over a phone call on Monday night They said it was defo In stock. I then recieved a email a hour later saying its out of stock and they have ordered it from the supplier. Anyone any idea how long it normally ...

Resolved! 03448090202 number scam

Just had a Phonecall from a Indian chap, saying that a upgrade has been made on my number under a different email address and number. Said he can send me a code to reset my account and block that said order, or he can block my account tonight and go ...

Resolved! Number port not happened.

On Sunday afternoon I requested the transfer of my old number from GiffGaff in replacement for the number on my new phone I bought from you last week on a pay monthly contract. I thought this would be happening today but nothing has happened. How can...

Resolved! Is O2Recycle directly supported by O2?

The service offered by O2Recycle seems to always report "Touch Screen Issue" and reduce the offer price by 90%. This has happened to me today, despite sending in a perfectly working phone. Many of the recent (6-12 months) reviews on trustpilot indica...

Resolved! wrong payment

I was charged £32.22 twice this same November. I need you to update and refund my money that I was charged twice. URGENT.

O2

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